Shipping Policy

Last updated: October 15, 2026

Solvenaol is operated by Hangzhou Quanhuan Technology Co., Ltd. This policy explains preparation, delivery estimates, charges and assistance with shipment problems. Please review the checkout delivery information before paying.

Delivery destinations

We ship only to destinations and address types for which checkout offers a delivery service. Service to remote locations, post office boxes and military addresses depends on the available route. Contact us before ordering if availability is unclear.

Processing time

Standard orders are prepared within 1–3 business days after payment confirmation. Processing and carrier transit are separate periods. Any longer production or preparation time for a specific item will be disclosed before purchase. Fulfillment business days are Monday–Friday, excluding public holidays observed at the dispatch facility.

Estimated arrival

United States: transit normally takes 7–12 business days after dispatch; total estimated time including preparation is 8–15 business days. Other destinations supported at checkout: transit normally takes 10–20 business days after dispatch; total estimated time is 11–23 business days. Any route-specific exception is disclosed before payment. These estimates may be affected by customs, severe weather or carrier disruption and do not remove remedies for delayed or missing orders.

Shipping charges and offers

Delivery costs are calculated for your destination and selected service and shown before checkout payment. There is no standing free-shipping threshold unless expressly advertised. A promotional threshold, eligible region and other applicable conditions must match the offer displayed and the charge applied at checkout. Review the payment currency and full total before placing your order.

Shipping origin and import charges

Standard fulfillment is from China through our own or partner facilities. If a different origin applies, the arrangement will be disclosed before purchase. We do not describe this service as local U.S. dispatch. Unless checkout states that duties and import taxes are included, lawful import or clearance charges may be payable by the recipient. Contact us before ordering if these charges are unclear.

Tracking and separate parcels

For tracked shipments, we email tracking information after dispatch. The first carrier scan may take time to appear. Orders may arrive in separate parcels; relevant tracking details will be provided. Splitting a shipment does not create an additional shipping charge that you have not agreed to.

Delays and lost parcels

If we cannot ship within the promised period, we will notify you and, as required by law, obtain agreement to a revised dispatch date or cancel and promptly refund the unshipped goods. We do not require you to accept an indefinite delay. Email service@solvenaol.com if tracking has stopped, a parcel appears lost or a delivered scan does not reflect receipt. We investigate with the carrier and provide an appropriate solution. Handing a parcel to a carrier or obtaining a delivered scan does not automatically end our responsibility or reject a claim.

Address errors and returned shipments

Check your delivery information before paying. Contact us immediately for corrections; changes cannot be guaranteed after dispatch. If a parcel is returned because of an incorrect address or failure to collect, we will explain refund or reshipment options and any justified costs before proceeding. We cover reasonable correction costs when the problem results from our error.

Contact information

Legal company name: Hangzhou Quanhuan Technology Co., Ltd.

Business address: Room B342, 3rd Floor, Building 3, No. 88 Longyuan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

Email: service@solvenaol.com

Phone: +86 571 86392109 (China; international call charges may apply).

Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time (ET), observing EST (UTC−5) and EDT (UTC−4) as applicable.