Return Policy

Last updated: October 15, 2026

Solvenaol is operated by Hangzhou Quanhuan Technology Co., Ltd. We accept requests to return eligible goods within 30 calendar days after delivery. The date you send your request determines whether you meet this deadline; time spent waiting for our reply does not shorten the return window.

Return eligibility

For a change-of-mind return, the item must be unused, in its original condition and complete with all originally supplied parts, accessories and proof of purchase. Please retain the original packaging where reasonably possible to protect the item during return shipping.

Wearable accessories must not have been worn beyond what is reasonably necessary to assess their fit, where permitted by applicable law.

Any lawful restriction on change-of-mind returns for personalized or customized items must be clearly disclosed before purchase. A sale price alone does not remove your rights.

These conditions do not limit mandatory remedies for goods that arrive damaged, defective, incorrect or materially different from their description.

Starting a return

Email service@solvenaol.com with your order number, the item you wish to return and the reason. Include photographs where useful. We will review the request and provide the warehouse address and packing instructions. Photographs are not an absolute requirement for every legitimate claim; other reasonable evidence can be considered.

Return warehouse in China

Our designated return warehouse is located in China. Customers outside China should expect international postage for a change-of-mind return. Ask us for the full warehouse address and instructions before dispatching goods. The business address shown below is not automatically the return address. A local U.S. return address is not provided under this policy. You may contact us before purchasing for information about the return arrangements and likely postage.

Return costs and original delivery fees

Customers pay actual return postage for eligible change-of-mind returns unless a published offer provides otherwise. We charge no separate restocking fee. Original shipping charges are refunded where legally required; otherwise a delivery service already provided is normally not refundable for a change of mind. If goods are damaged, defective, incorrect or materially different from their description, we provide an appropriate replacement, refund or other remedy at no extra cost. Where a return is necessary, we arrange prepaid shipping or reimburse reasonable agreed return postage.

Damaged or incorrect goods

Report problems as soon as reasonably possible. Keep the goods and packaging for assessment unless doing so would create a safety issue. Ordinary return windows and hygiene restrictions do not override non-waivable remedies for faulty, unsafe or incorrectly supplied goods.

Refund method and timing

After receiving an approved return, we inspect it and issue the refund to the original payment method within 7 business days. If we do not require a return, the refund is issued within 7 business days after approval. A shorter deadline required by law takes priority. We email confirmation when the refund is issued. Banks and payment providers may need additional time to display the credit; contact us if it remains missing after their stated processing period.

Exchanges and order cancellation

Contact us to arrange an exchange before posting an item; stock availability and any price difference must be agreed first. Request cancellation immediately if needed. We can cancel before fulfillment begins when the order can still be stopped; after fulfillment starts, interception depends on its status. Dispatch normally prevents cancellation. Accepted cancellations have no separate fee and are refunded to the original payment method within 7 business days, or sooner where legally required. Statutory rights remain unaffected.

Contact information

Legal company name: Hangzhou Quanhuan Technology Co., Ltd.

Business address: Room B342, 3rd Floor, Building 3, No. 88 Longyuan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

Email: service@solvenaol.com

Phone: +86 571 86392109 (China; international call charges may apply).

Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time (ET), observing EST (UTC−5) and EDT (UTC−4) as applicable.