Privacy Policy

Last updated: October 15, 2026

Solvenaol is operated by Hangzhou Quanhuan Technology Co., Ltd. The operating company is responsible for the personal information covered by this policy and acts as controller where applicable. This notice applies to store visits, purchases, customer support and related communications.

Information we receive

You may provide your name, email, telephone number, billing and delivery addresses, account information, order details and correspondence. We may also receive photographs or other information submitted in support requests. Payment providers handle payment credentials; we generally receive transaction references and payment status rather than complete card details. Please do not email full card numbers or medical records.

Information collected through store use

The store and its service providers may collect IP addresses, browser and device information, pages viewed, referral sources, cookie identifiers and interactions. Payment and delivery partners may provide fraud indicators, payment updates and tracking records. The information processed depends on the services used, enabled technologies and applicable privacy choices.

Why we use personal information

We use information to fulfill orders, process payments, arrange deliveries, maintain accounts, respond to enquiries and administer returns. Other purposes include preventing fraud, protecting the store, keeping required records and complying with law. Where enabled and permitted, optional analytics and advertising help us understand store use and measure marketing. Marketing messages are subject to applicable consent and opt-out rules.

Legal grounds where required

Where a legal basis is necessary, we rely on performing a contract, meeting legal obligations, legitimate interests that do not override your rights, or consent where required. Legitimate interests may include proportionate fraud prevention and store security. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Who may receive information

We share relevant information with providers supporting store hosting and commerce, payment processing, fraud prevention, fulfillment, shipping, returns, email and customer service. If the store uses Shopify, Shopify processes information to support those commerce services. Enabled analytics or advertising providers may receive browsing identifiers and conversion events where permitted. Information about the technologies actually used is provided in applicable notices and consent settings. We may also disclose information to comply with lawful requests, protect legal rights or complete a business reorganization with appropriate protections.

Cookies and privacy controls

Essential cookies support checkout, shopping carts, security and saved privacy choices. Non-essential analytics and advertising technologies are subject to consent where required by law. Where offered, cookie controls allow you to accept optional use, reject non-essential categories and change your choices later. Refusing optional technologies does not prevent ordinary shopping. Browser settings provide additional controls but blocking essential cookies can affect store functions. Contact us if you cannot access the privacy controls.

Advertising and opt out rights

Disclosures to advertising platforms may qualify as a sale, sharing or targeted advertising under applicable law, even without monetary payment. Where these rights apply, you may opt out through the store’s privacy controls or by emailing us. We honor legally recognized opt-out preference signals, including Global Privacy Control, where required and within their applicable scope. Choices may be browser- or device-specific. We do not use the absence of a monetary payment as a reason to disregard an applicable opt-out right.

International transfers and retention

Our company is located in China. Providers may process information in China and other countries where they operate. Where required, we use the applicable safeguards for international transfers; contact us for relevant details. We retain information only as reasonably needed for the stated purposes, including orders, accounting, disputes, fraud prevention and legal duties. Retention periods depend on the record and applicable obligations. Information no longer needed is deleted, anonymized or securely restricted as appropriate.

Security and children

We maintain reasonable technical and organizational safeguards, but no transmission or storage system is completely secure. The store is intended for adult shoppers and is not directed to children under 16. Contact us if you believe a child has submitted information inappropriately so we can review and remove it where required.

Exercising your rights

Depending on applicable law, you may request access, correction, deletion or a portable copy of information; object to or restrict processing; withdraw consent; or opt out of sale, sharing and targeted advertising. Authorized agents and appeals are available where legally required. We may verify identity or authorization proportionately and will respond within the applicable legal deadline. We do not unlawfully discriminate against people exercising their rights. Some records may need to be retained for legal, security or transaction purposes. You may complain to the relevant supervisory authority.

Marketing preferences and policy updates

You may unsubscribe using a marketing email link or contact us directly. Necessary order and service messages may continue. We revise this policy when practices change, update the date and provide additional notice or obtain consent where legally required. Send privacy requests to our contact below with “Privacy request” in the subject line.

Contact information

Legal company name: Hangzhou Quanhuan Technology Co., Ltd.

Business address: Room B342, 3rd Floor, Building 3, No. 88 Longyuan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

Email: service@solvenaol.com

Phone: +86 571 86392109 (China; international call charges may apply).

Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time (ET), observing EST (UTC−5) and EDT (UTC−4) as applicable.