FAQ

Last updated: October 15, 2026

Solvenaol is operated by Hangzhou Quanhuan Technology Co., Ltd. The answers below summarize our shopping policies. Your mandatory legal rights are not limited by these summaries.

Who operates Solvenaol

The store is operated by Hangzhou Quanhuan Technology Co., Ltd. Our business address and full contact details appear below.

How can I reach customer service

Email service@solvenaol.com or call +86 571 86392109. Our schedule is Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time (ET), observing EST (UTC−5) and EDT (UTC−4) as applicable. We aim to reply within 2 business days.

How do I select a suitable product

Consider where and how you plan to use the item, then review its dimensions, materials and package contents on the product page. Check that tabletop decorations fit your intended display area. For wearable accessories, compare the stated measurements with the wearer’s size.

Styled photographs may include background accessories that are not part of the purchase. Refer to the package contents for what is included, and contact us before ordering if you need clarification.

How long does delivery take

Standard preparation takes 1–3 business days after payment confirmation. U.S. transit is normally 7–12 business days after dispatch, giving an estimated total of 8–15 business days. For other destinations offered at checkout, transit is normally 10–20 business days, or 11–23 business days including preparation. Any item-specific exception is disclosed before purchase.

What are the delivery charges

Shipping charges are calculated and displayed at checkout. Any free-shipping offer applies only under its published conditions and must be reflected in checkout. No standing free-shipping threshold applies unless expressly advertised.

Can I change or cancel my order

Contact us immediately. We can accept cancellation before fulfillment begins if the order can still be stopped. Once fulfillment starts, we will check whether a change or interception remains possible. Cancellation is normally unavailable after dispatch, but eligible returns and statutory cancellation rights remain available. Accepted cancellations carry no separate cancellation fee.

How do I track my parcel

A dispatch email provides tracking information for tracked shipments. If tracking stops updating or a parcel is marked delivered but has not arrived, contact us so we can investigate with the carrier.

Can I return my purchase

You may request a return for eligible goods within 30 calendar days after delivery. For a change-of-mind return, items must be unused, in their original condition and complete with their original contents and proof of purchase. Please retain the original packaging where reasonably possible.

Our designated return warehouse is in China. Customers normally pay return postage for change-of-mind returns. Damaged, defective, incorrect or materially misdescribed goods are handled separately, with an appropriate remedy at no additional cost to the customer. Please read our Return Policy for the full process and conditions.

Where do returns go and who pays

Our designated return warehouse is in China. Contact support for its full address before posting anything. Customers pay international return postage for change-of-mind returns unless an offer states otherwise. For seller errors or qualifying product faults, we provide an appropriate solution at no extra cost, including reasonable required return postage.

When will I receive a refund

Approved return refunds are issued to the original payment method within 7 business days after we receive the return. Where no return is needed, we issue the refund within 7 business days after approval. Accepted cancellations are refunded within 7 business days after acceptance. Shorter legal deadlines take priority. Your payment provider may need additional time to post the credit.

How can I manage my privacy

Read the Privacy Policy and use the available cookie and privacy controls. You can also email us to exercise rights that apply in your location.

Contact information

Legal company name: Hangzhou Quanhuan Technology Co., Ltd.

Business address: Room B342, 3rd Floor, Building 3, No. 88 Longyuan Road, Cangqian Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China

Email: service@solvenaol.com

Phone: +86 571 86392109 (China; international call charges may apply).

Customer service hours: Monday–Friday, 9:00 a.m.–6:00 p.m. U.S. Eastern Time (ET), observing EST (UTC−5) and EDT (UTC−4) as applicable.